Tag: Artificial Intelligence

May 18, 2023

Speech analytics plays a vital role in understanding customer interactions, intent and sentiments. By using artificial intelligence (AI) and natural language processing (NLP), speech analytics platforms are able to detect emotions, stress and audio patterns in a customer’s voice. Speech […]

May 3, 2023

A Gartner survey of 2,500 executive leaders has found that almost half (45%) say the publicity of ChatGPT has prompted them to increase artificial intelligence (AI) investments. The survey reported that 70% of executives said their organisations are investigating the […]

April 27, 2023

In an increasingly challenging economic environment, it’s essential that chief information officers (CIOs) take a thoughtful approach to investing capital. The 2023 Gartner CIO and Technology Executive Survey found that more than half of digital initiatives lag behind leadership expectations, […]

April 26, 2023

Having made the suggestion the organization you work for needs artificial intelligence (AI) to support future growth, you are now required to make a presentation to the board of directors and convince senior leadership to invest in AI. Below are […]

April 20, 2023

With all the super-duper global excitement about AI, especially among content marketers, you will likely hear the word “prompt” repeatedly. But are you also hearing anything about prompt engineering? Many suggestions for what to do with ChatGPT or Bard revolve […]

April 7, 2023

Data has been one of the most important talking points in business for the last few years, with good reason. The more data available and harnessed, the easier it is for companies to do everything from building products that solve […]

March 13, 2023

It is clear that artificial intelligence, machine learning, and automation have been growing exponentially in use—across almost everything from smart consumer devices to robotics to cybersecurity to semiconductors. In 2023, there is no doubt that artificial intelligence and automation will […]

March 10, 2023

Generative AI is an umbrella term for any kind of automated process that uses algorithms to produce, manipulate, or synthesize data, often in the form of images or human-readable text. It’s called generative because the AI creates something that didn’t […]

March 3, 2023

CIOs should know that AI has captured the imagination of the public, including their business colleagues. Dialogue is key to remediating misconceptions and steering the enterprise toward value creation. Every futurist and forecaster I have talked to is convinced the […]

March 2, 2023

Generative artificial intelligence (AI) is able to combine and analyze data from various sources in order to create more targeted customer segments than traditional customer data analysis. Generative AI is also able to discover distinct patterns in customer behavior, enabling […]

February 28, 2023

The chatbots did their job. They inspired awe, mockery and even some fear. Most importantly, they drew attention. Front-page headlines, cover stories and word of mouth caused millions to try them, leading businesses and developers to ask how they could […]

February 23, 2023

Imagine getting a recommendation for the perfect “rainy Sunday playlist” midway through your third Zoom meeting on Monday. Or a receiving text about a like-for-like substitute for a product that was out of stock at your preferred e-commerce site 10 […]

February 15, 2023

AI chatbots are getting so good people are starting to see them as human. Several users have recently called the bots their best friends, others have professed their love and a Google engineer even helped one hire a lawyer. From […]

February 15, 2023

New year, new chance to improve your marketing strategies. There’s a lot of buzz around automation right now, and if you aren’t automating already, you are missing out on streamlined processes to connect with your audience. Still, CMOs will have […]

February 2, 2023

Surprising though it may sound, most AI business applications remain rudimentary. Some industry spectators believe the market is flush with cutting-edge AI breakthroughs. But in truth, many providers mislabel rules-based tools – including robotic process automation (RPA) – as AI […]

January 31, 2023

This article highlights 10 of the biggest trends triggered by technological advancements in artificial intelligence (AI) and machine learning (ML). These trends have collectively revolutionized the way businesses approach everything from education and economics to the environment. The broad AI […]

January 24, 2023

As I mentioned a few times in this blog, I’ve been working with and teaching about artificial intelligence since the start of my career. This drove much of my interest in cloud computing because AI was not economically viable or […]

January 19, 2023

Neural networks and the human brain Neural networks are inspired by the human brain structure, the basic idea being that a group of objects called neurons are combined into a network. Each neuron receives one or more inputs and a […]

January 18, 2023

AI goes ROI: The slowdown in tech spending will show up in AI and machine learning in two ways: major new AI methodologies and breakthroughs will slow down, while innovation in AI moves toward “productization.” We’ll see AI get faster […]

January 11, 2023

1. AI will be everywhere. AI is becoming a fundamental differentiator for every enterprise. If you can’t find deeper insights in data – and fast – your competitors will. The problem is, there aren’t enough great engineers to be had, […]