Highly regulated, customer-centric, and dependent on layers of human involvement and manual processes, financial services are ripe for automation through artificial intelligence (AI). Those same characteristics, however, reveal the risks AI pose to this sector. So business technology leaders in financial services are carefully navigating a path toward AI. But as they reveal, it’s a route they must navigate with caution.
AI dominates discourse and headlines, but financial services technology leaders know there’s a lot of substance amid the noise.
