Tag: users

March 22, 2019

Ken Marr is not a fan of technology for its own sake. The CTO of First National Technology Solutions (FNTS) is quick to note that there is no one “one-size-fits-all” digital transformation (DX). He believes that any transformation is about […]

March 19, 2019

One of the long-standing misconceptions about a career in information technology — at least among some people — is that it’s all about the technical skills. Technical skills are certainly important — you can’t build applications if you can’t write […]

March 15, 2019

Binding you as an enterprise customer to a managed service provider (MSP) is a comprehensive legal document that contains terms, definitions, coverage, protocols, procedures and more, including at its heart, a service level agreement (SLA). Detailing key measurements that enable […]

March 15, 2019

What happens when machines learn to manipulate us by faking our emotions? Judging by the rate at which researchers are developing human-like AI agents, we’re about to find out. Researchers around the world are trying to create more human-like AI. […]

March 14, 2019

Enterprises are keeping more and more data on premises. This shift, which involves on-premises infrastructure and often some form of private clouds, is hard to deny. In a survey last year of more than 400 enterprises in the United States, […]

March 14, 2019

There’s a business analyst/architect group, a process innovation group, a design thinking group, a technology group and more. Not all of these groups are internal. Some of them are external. Tech vendors try to push new technologies. Management consultants try […]

March 6, 2019

The automotive industry has a long-running track record for harnessing the latest technologies to bring efficient, innovative and safe vehicles to market, while continually working to cut manufacturing costs. Today, these technologies include artificial intelligence and high performance computing — […]

March 5, 2019

A few years ago, Walker and a couple of other firms predicted that customer experience (CX) would become the top brand differentiator by 2020. This gave CIOs a bit of time to plan how to ensure a top-quality customer experience. […]

March 5, 2019

Cloud adoption across an enterprise is a major undertaking, fundamentally changing how IT works. What organizations used to accomplish in man power and labor is now transformed and automated. Using software, a business can manage their datacenter as code. And […]

March 1, 2019

Communications and collaboration technology tools are worthless and ineffective if they don’t facilitate or support workplace connectivity. Speaking with business leaders and technology decision-makers has made it clear that collaboration tools suffer low adoption when they don’t support how people […]