Category: Business Users

October 31, 2018

Some dramatic “disruptions” are occurring pushed by very young and very innovative companies, forcing more traditional corporations to react with digital transformation initiatives. It is not a surprise that Gartner mentions that “90% of corporate leaders view digital as a […]

October 8, 2018

Companies are interesting creatures. In a legal sense, a company is a person, as it has all the rights that you and I do. A company can own property, file lawsuits, pay taxes, and generate profits. That last criteria can […]

October 3, 2018

At a recent healthcare conference I attended in Silicon Valley, I met an entrepreneur who introduced himself briefly thus: “I’m the CEO of [his company]. We’ve raised $50 million in VC money.” That was it. No introduction to his product, […]

August 29, 2018

The drumbeat to raise the CIO’s role from functional expert to strategic partner has been a constant since at least 2014. But as Billy Crystal reminded us, “Change is such hard work.” Some organizations and CIOs get it right all […]

August 24, 2018

Over the last several years, the siren call of digital disruption has become louder and louder. Here is what some of the biggest thought leaders have said regarding this topic: “The introduction of new technologies creates entire new ways of […]

August 20, 2018

Intelligent automation has the potential to transform nearly every aspect of business. It can increase the speed, operational efficiency, cost-effectiveness and accuracy of activities in IT, HR, operations, finance and more. Workers can generate more impactful insights and make smarter […]

August 10, 2018

Artificial intelligence (AI) is here and is no longer the stuff of science fiction novels or Iron Man movies. It’s real, it’s now, it’s predicted to have massive economic impact and transform business and our lives. All the hype and […]

August 8, 2018

The ever-rising tide of technical innovation has washed over every functional area of the business, bringing ambiguity to roles that were once compartmentalized, and leading even the largest companies to rethink their organizational structure altogether. On one hand, the CIO […]

August 1, 2018

So here we are: we all know the role of data in today’s business is evolving at light speed and the importance of having a solid backup and recovery strategy is essential. The risk of doing nothing – or maintaining […]

July 30, 2018

What is the primary factor that influences your customer’s experience? For many businesses, it is the people who interact with your customers every day, whether you call them associates, salespeople, contact center representatives, tellers or agents. No matter the technology, […]