IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. The result is wasted time, confusion, and, in some cases, conflicting insights.
There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. “To name a few — products and services that are delivered on time and on budget, and overall IT ROI.” The most effective approach to achieve success, he adds, is to study metrics across all adoption performance areas. “Metrics provide a means to monitor progress.”
