Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions.
Automating business processes continues to be a high priority for enterprises and IT organizations, as they look for ways to improve services, cut costs, and add efficiencies.
According to the 2024 State of the CIO survey, IT leaders cite business process and IT automation as the No. 2 technology initiative driving the most IT investment at their organizations this year, behind only security management. And automating business and IT processes is the No. 1 way IT organizations are becoming more business-driven, according to the 875 IT leaders surveyed.
