Tag: IT

October 26, 2020

Pandemic-imposed imperatives have forced businesses to compress years’ worth of digital transformation to just months. Top of the list for transformation has been enabling teams to work effectively from home while shoring up cloud infrastructure and security. Those observations were […]

October 23, 2020

The most important assets retained by nearly any business is not its real estate or even its top leaders — it’s the people — the employees it hires and invests in. This realization is essential to effectively develop a modern […]

October 20, 2020

Data architects are senior visionaries who translate business requirements into technology requirements and define data standards and principles. The data architect is responsible for visualizing and designing an organization’s enterprise data management framework. This framework describes the processes used to […]

October 15, 2020

In June 2020, companies took to social media to express their support for Black Lives Matter after witnessing the traumatic death of George Floyd. Public displays of support ranged from tweeting pledges to listen and learn to posting black squares […]

October 7, 2020

Many CIOs are being asked to do more with the same – or fewer – resources. As a result, achieving efficiency gains is more challenging than ever. But IT automation can help CIOs address the demand for greater productivity and […]

October 6, 2020

As CIO.com recently observed, “Never before have the pros and cons of working from home become more obvious than in 2020, as the coronavirus initiated a mass exodus from corporate offices worldwide. In the early days, employees reveled in their […]

October 5, 2020

There’s a major IT skills gap in the country and it’s only expected to widen. According to the World Economic Forum, closing the global skills gap could add $11.5 trillion to the global GDP by 2028. Organizations are looking for […]

September 22, 2020

Even prior to the pandemic, improving customer experience was becoming a major priority for IT. COVID-19 and the resulting shift in business models have only accelerated that strategic directive. Delivering a positive customer experience is even more important now, as […]

September 10, 2020

When the pandemic hit the U.S. with a vengeance, most companies made on-the-fly decisions to shut down the workplace, forcing employees to make the switch to work from home with little to no warning. Ensuring that everyone had the right […]

September 9, 2020

IT departments are familiar with service-level agreements (SLAs) that set parameters around important objectives like service desk performance and support services efficiency. But have you heard of experience-level agreements (XLAs)? Maybe not, because Gartner analysts find them to be a […]