Enterprise IT has long been a morass of oft-conflicting infrastructure choices, and recent advances have arguably made things worse. Cloud, for example, promised to make everything better, but 10-plus years of cloud-native investments have complicated things by creating a thicket of microservices, APIs, and other “cloud-native best practices.” For those hoping AI might somehow solve all this, well, I’ve got bad news for you: No sane IT person will wire ChatGPT into the CRM or ERP systems, due to lack of governance.
