IT isn’t just about technical skills anymore

March 19, 2019

Via: CIO

One of the long-standing misconceptions about a career in information technology — at least among some people — is that it’s all about the technical skills. Technical skills are certainly important — you can’t build applications if you can’t write […]

Top IT spending priorities for 2019

March 12, 2019

Via: CIO

The CIO role continues to grow, thanks in large part to digital transformation, with IT executives adding new responsibilities, ranging from data analytics to product development, according to our 2019 State of the CIO. To meet these goals and continue […]

Practical AI in the contact center starts with agent assistance

March 5, 2019

Via: CIO

A few years ago, Walker and a couple of other firms predicted that customer experience (CX) would become the top brand differentiator by 2020. This gave CIOs a bit of time to plan how to ensure a top-quality customer experience. […]

BI Categories, Data Mining

Why is More Data Staying On Premises?

March 14, 2019

Via: CIO

Enterprises are keeping more and more data on premises. This shift, which involves on-premises infrastructure and often some form of private clouds, is hard to deny. In a survey last year of more than 400 enterprises in the United States, […]

BI Usage, Dashboard

How to stop the chaos and truly collaborate

March 14, 2019

Via: CIO

There’s a business analyst/architect group, a process innovation group, a design thinking group, a technology group and more. Not all of these groups are internal. Some of them are external. Tech vendors try to push new technologies. Management consultants try […]