For companies whose business units have traditionally operated independently, centralizing IT operations under one strategy can reap significant benefits — especially when it comes to offering a holistic customer experience and establishing a unified data foundation for leveraging the latest emerging technologies.
That’s where EVP and CIO Kathy Kay found herself in coming to Principal Financial Group from PG&E in May 2020 with a desire to lead an aggressive plan to adopt digital technologies, ranging from the cloud to AI.
