Category: Business Users

January 30, 2024

As our environment comes under more and more pressure from the growth demands of rich humans, more and more recognize that this growth and overconsumption are the core problems we face. One area, however, that is still obsessed by growth, […]

January 29, 2024

As online retail evolves seemingly by the day, artificial intelligence (AI) is ushering in a new era of ecommerce personalization. AI-powered personalization is transforming the way businesses engage with their customers, creating tailored and immersive experiences that were just recently […]

January 26, 2024

Artificial Intelligence (AI) is a fast-growing and evolving field, and data scientists with AI skills are in high demand. The field requires broad training involving principles of computer science, cognitive psychology, and engineering. If you want to grow your data […]

January 25, 2024

The year 2023 was another one characterised by uncertainty. Once again, global instability has muddied the waters, making coming up with reliable predictions almost impossible. Last year, forecasters said businesses would charge ahead with the adoption of artificial intelligence (AI). […]

January 23, 2024

Analyst firm Gartner has released its 2024 worldwide IT spending forecast, and the topline is eyepopping: Overall IT expenditures are projected to grow 6.8% this year to a hair under $5 trillion. That growth more than doubles what the firm […]

January 22, 2024

As the momentous first year of ChatGPT comes to a close, it’s clear that generative AI (genAI) and large language models (LLMs) are exciting technologies. But are they ready for prime-time enterprise use? There are well-understood challenges with ChatGPT, where […]

January 19, 2024

Retrieval-augmented generation (RAG) is a technique used to “ground” large language models (LLMs) with specific data sources, often sources that weren’t included in the models’ original training. RAG’s three steps are retrieval from a specified source, augmentation of the prompt […]

January 19, 2024

In an era where customer expectations are continually evolving, Artificial Intelligence (AI) has become a pivotal force in reshaping the customer journey. From revolutionizing marketing strategies to enhancing customer support with sophisticated chatbots, AI is not just redefining the standards […]

January 18, 2024

Systems management and security software provider Quest Software is shipping Toad Data Studio, a platform for streamlining database management in heterogeneous relational and NoSQL database environments. Announced January 17, Toad Data Studio allows users to manage nearly any database platform […]

January 18, 2024

As creators and IP holders argue with generative AI companies over the correct protocol to use data for training generative AI systems, a new non-profit firm, Fairly Trained, is offering certifications to companies who train their generative AI models on […]

January 17, 2024

Organisations that use cloud IT or cloud-based applications often do so in the belief they can spend less time managing IT and more time running the business. Partly, this is because customers see cloud technology as more robust and resilient […]

January 16, 2024

Often, I catch on to trends by looking for common patterns in the questions reporters ask me. In many instances, they are much more in touch with the market than I am, and they are a good data point. Take […]

January 12, 2024

Customer relationship management (CRM) has long been a mature, commoditized product category. An estimated 90% of companies with 10 or more employees already have at least one CRM system. And the major players in the CRM market are among the […]

January 11, 2024

2023 was a year made notable by a range of unexpected, unpredictable, and fast-moving challenges that, despite seemingly having little to do with technology, had profound impacts on IT strategies. Add the rapid rise of generative AI, and the past […]

January 9, 2024

Digital transformation (DX) is one of those buzzwords we don’t understand. It’s also being applied to most IT transformation projects. So, let’s look at the best definition of DX—mine. Digital transformation means making computer-based systems systemic to an organization’s products, […]

January 9, 2024

Humans are considered the weakest link in the enterprise when it comes to security. Rightfully so, as upwards of 95% of cybersecurity incidents are caused by human error. Humans are fickle, fallible, and unpredictable, making them easy targets for cybercriminals […]

January 8, 2024

Executives who doubt the potential of generative AI are becoming an increasingly rare breed. In a recent survey of Fortune 500 CEOs in collaboration with Deloitte, 75% expected generative AI to improve operational efficiency while over half believed it would […]

January 8, 2024

The Internet of Things (IoT) has rapidly redefined many aspects of our lives, permeating everywhere from our jobs to our homes and every space in between. However, the sheer volume and complexity of data generated by an ever-growing network of […]

January 5, 2024

Broadcom finally closed its acquisition of VMware in November after 18 months of various governments slow-walking the approval process. Now it’s making a series of changes, including layoffs, that may prove painful. Layoffs aren’t a surprise, as Broadcom wasn’t quiet […]

January 3, 2024

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. The quality and […]