When public access to the internet emerged in the late 1990s, CIOs were faced with a question: Do we allow our employees to search freely, or do we put restrictions on access while at work? We all know how that turned out. Restrictions soon lost the battle, and most employees now have open access to the internet.
With generative AI, we face a similar conundrum. Amazon and Apple, for example, are restricting employee use of ChatGPT, while others, like Ford and Walmart, are giving gen AI tools to their employees, with the goal of sparking employee innovation.
