Tag: customer experiences

BI Categories, Data Mining

How Data Reliability Engineering Can Solve Today’s Data Challenges

July 1, 2022


A 20-year-old article from MIT Technology Review tells us that good software “is usable, reliable, defect-free, cost-effective, and maintainable. And software now is none of those things.” Today, most businesses would beg to differ. From payments to CRM to analytics […]

Basic Querying, BI Categories

The 3 Key Components of a First-Party Data Strategy

February 15, 2022

Via: CMSWire

Customers continue to demand more personalized experiences, even leaving brands that fail to provide the level of service they expect. But at the same time customer expectations are rising, the data privacy demands that eschew third-party data harvesting and identity […]

Basic Querying, BI Categories

What CIOs Can Do to Drive Connected Customer Experiences

December 16, 2019

Via: CIO

Every day, customers have high-quality, personalized digital experiences with social media and varying apps. These experiences have fundamentally altered the ways they expect to engage with all brands — including the companies they buy from. It’s not just about products […]

Software & Systems

How Can CIOs Become More Customer-Centric?

December 3, 2019

Via: CIO

The link between great customer experiences and long-term business success has never been clearer. Eighty-four percent of customers now say that the experience a company provides is as important as its products and services. For most companies, technology is at […]

BI Users, Data Analyst, IT Team

AI proves its value in improving customer experiences

January 8, 2019

Via: CIO

Companies are on a mission to enhance customer experience, to make life happier for the people with whom they do business. A quick search on business social media site LinkedIn turns up a numerous jobs related to customer experience management. […]

BI Categories, Business Analysis

Build trust to unlock the potential of smart analytics

September 21, 2018

Via: CIO

Data is a critical fuel in creating better customer experiences, more efficient operations, and opening new revenue streams. The organizations who are best at analyzing data will be the most competitive and impactful. As such, organizations are turning to so-called […]

BI Categories, Business Analysis

Monetizing data at scale

August 21, 2018

Via: CIO

Many CIOs are being challenged to take on a new role in the enterprise: money spinner. As businesses digitally transform products, services, customer experiences and operations, they’re generating new types and sources of data that, with effort, can be used […]