Tag: chatbots

September 18, 2023

Maggie Chavarin is no stranger to reinventing her career. She joined Synchrony more than a decade ago in a Merchants Services role that allowed her to be a work-from-home mom. When the timing was right, Chavarin honed her skills to […]

August 28, 2023

There’s no doubt AI customer service tools have transformed the capabilities of customer service, especially in consumer-focused companies. These days, customers want to find that answer they are looking for quickly with a satisfactory resolution to their issue — not […]

July 20, 2023

Customer experience (CX) professionals say they and their clients are using artificial intelligence (AI) analytics to harness data and drive customer personalization in several key areas: from customer friction to churn, sentiment and engagement. CX executives in various industries — […]

April 26, 2023

Having made the suggestion the organization you work for needs artificial intelligence (AI) to support future growth, you are now required to make a presentation to the board of directors and convince senior leadership to invest in AI. Below are […]

April 20, 2023

With all the super-duper global excitement about AI, especially among content marketers, you will likely hear the word “prompt” repeatedly. But are you also hearing anything about prompt engineering? Many suggestions for what to do with ChatGPT or Bard revolve […]

March 2, 2023

Generative artificial intelligence (AI) is able to combine and analyze data from various sources in order to create more targeted customer segments than traditional customer data analysis. Generative AI is also able to discover distinct patterns in customer behavior, enabling […]

February 28, 2023

The chatbots did their job. They inspired awe, mockery and even some fear. Most importantly, they drew attention. Front-page headlines, cover stories and word of mouth caused millions to try them, leading businesses and developers to ask how they could […]

February 15, 2023

AI chatbots are getting so good people are starting to see them as human. Several users have recently called the bots their best friends, others have professed their love and a Google engineer even helped one hire a lawyer. From […]

January 17, 2023

The trends of semantic technology are based on the desire to improve the computer’s understanding of data. The goal of combining semantic technology with a computer system is to discover relationships within the data. Semantic technology can be described as […]

January 9, 2023

Chatbots have been maturing steadily for years. In 2022, however, they showed that they’re ready to take a giant leap forward. When ChatGPT was unveiled a few short weeks ago, the tech world was abuzz about it. The New York […]

December 16, 2022

Next generation chatbots are now writing poetry and giving math lessons, but these smart applications have a bigger job to do. Advanced chatbots simulate human interaction via complex artificial intelligence (AI) processes, or conversational AI. As business-ready systems, conversational AI […]