Tag: technology

March 27, 2024

One of the few certainties in this world is that customers will always expect more from their service providers, and that whether they remain customers depends greatly on whether that expectation is met. And it isn’t just customers whose expectations […]

June 19, 2023

Is there data bias in your business? Recent research indicates that 65% of business and IT executives believe there is currently data bias in their organization, 13% of businesses are currently addressing data bias, and 78% believe data bias will […]

March 30, 2023

Despite tech industry layoffs, one ITSM company remains committed to growth and expansion of internal teams. The company’s successful endeavor is largely credited to one difference between TOPdesk and other tech organizations. The headlines are clear: Recession is looming, and […]

March 13, 2023

It is clear that artificial intelligence, machine learning, and automation have been growing exponentially in use—across almost everything from smart consumer devices to robotics to cybersecurity to semiconductors. In 2023, there is no doubt that artificial intelligence and automation will […]

November 16, 2022

Digital Transformation is a phrase prominent in the mind of every board executive. Gartner reports that 87% of senior leaders see digital transformation as a priority for their enterprise. The need to digitalise and modernise business processes and services has […]

September 23, 2022

The biggest factor impacting the evolution of application security is the speed at which technology changes. Much of this is due to widespread consumerisation – people expect new technologies and updates to become available rapidly because they expect a seamless […]

July 27, 2021

I am sure many of you will have heard the phrase “navigating uncertainty” over the past year. It’s fast becoming a contender for the catchphrase of 2020/21 and is something that has understandably become a focus for many businesses. Data […]

November 12, 2020

While some industries such as hospitality and transportation find themselves operating in markets where spending has drastically changed, other industries like grocers and home entertainment have seen unprecedented growth. Regardless of the challenges, there is a clear need for agility […]

August 3, 2020

There’s no time like the present to take a hard look at your digital workplace strategy. With much of the world still in lockdown from the COVID-19 crisis, many businesses have been forced to move to a remote or distributed […]

June 25, 2020

The path to agility often runs directly through the CIO’s office. Responsible for digital projects that grow competitiveness, as well as driving the organization’s transition to enterprise-wide agility, CIOs must adopt change within their departments to meet these objectives. To […]

March 30, 2020

We’ve all now witnessed firsthand what can happen when a basic, bulky household staple suddenly sees wildly increased demand (for reasons both real and imagined). Shoppers have snapped up rolls of Charmin and Cottonelle every time they are restocked; while […]

March 12, 2020

The coronavirus pandemic has left governments floundering, businesses unprepared and citizens scrambling for hand sanitizer like it’s worth its weight in gold. The sense of general unpreparedness has a lot of people on edge. Not surprising, since we’re on the […]

February 10, 2020

Robotic process automation (RPA) uses rules-based processes to perform repetitive tasks more quickly, accurately and tirelessly than humans. RPA bots save time and enable people to focus on value-added work. It’s an emerging technology and learning from those who have […]

October 25, 2019

Do you believe in magic? Whether you do or not in the abstract is actually less important than you might think, because your senses have already decided that they’re believers. Dr Gustav Kuhn, a reader in psychology at Goldsmiths and […]

October 1, 2019

Approach technology decisions from the standpoint of what solution you are trying to bring to bear upon a particular business problem. The solution is the approach to each business issue. The approach may involve multiple specific technology products, but the […]

June 13, 2019

Data analysis is widely acknowledged as a key technology behind digital transformation. The desire to create new digital services and to react faster to information often drives new analytics and AI initiatives. Data analysts tend to focus on data, and […]

November 27, 2018

The imperative for enterprises to “deliver the right data to the right people at the right time” may be cliché, but it’s no less true. Technology long ago enabled enterprises to collect and analyze data, which lived in departmental containers […]

October 29, 2018

The promise of blockchain is often described as a, “transfer of trust in a trustless world.” The distributed ledger technology eliminates the need for centralized third parties to verify transactions, and all participating parties are anonymous. It is incredibly difficult […]

May 16, 2018

In “Merging with the machine,” I highlighted how the exponential acceleration of technology, combined with a focus on augmenting humanity with technology is driving a future where we begin to merge with the machine. In fact, as I pointed out, […]

February 12, 2018

In 2018, disruptive technologies like artificial intelligence, natural language processing, and computer vision are maturing, going from game-changing ideas to foundational tools for business. This year, we’ll see these and other technologies drive how business gets done and what new […]