Tag: MSP

BI Users, Business Users

What is a managed service provider? Strategic outsourcing for IT services

November 17, 2023

Via: CIO

A managed service provider (MSP) is an outsourcer contracted to remotely manage or deliver IT services such as network, application, infrastructure, or security management to a client company by assuming full responsibility for those services, determining proactively what technologies and […]

Basic Querying, BI Categories

Mapping SLAs to Business Goals is Key for MSP Success

November 20, 2019

Via: CIO

After more than a few years in the industry (yes I started out on an Apple II back in the mid ’80s), I never tire of attending industry customer events. As Marketing Director, it means that I get to spend […]

Software & Systems

How to Better Measure your Managed Service Provider

March 15, 2019

Via: CIO

Binding you as an enterprise customer to a managed service provider (MSP) is a comprehensive legal document that contains terms, definitions, coverage, protocols, procedures and more, including at its heart, a service level agreement (SLA). Detailing key measurements that enable […]

BI Users, Data Analyst, IT Team

Google introduces Android Enterprise Recommended for Managed Service Providers

February 21, 2019

Via: CIO

Google has continued to expand its Android Enterprise Recommended program, adding Managed Service Providers and businesses with MSP business units that provision, manage, and support devices on behalf of customers. In a blog post, Google announced 15 initial launch partners: […]