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Mapping SLAs to Business Goals is Key for MSP Success

November 20, 2019

Via: CIO

After more than a few years in the industry (yes I started out on an Apple II back in the mid ’80s), I never tire of attending industry customer events. As Marketing Director, it means that I get to spend quality time talking directly with clients and discussing what it is like in the “real world.” Just recently, we had a booth at the Microsoft Future decoded event and I had a long and interesting talk over coffee with the head of infrastructure at a large international bank based in London.

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