Tag: digital transformation

September 22, 2023

When ChatGPT debuted last year, it captured the imaginations of CMOs and those in charge of customer experience. Clearly, customer experience represents one of the most significant applications for large language models (LLMs). However, how fast will applications of generative […]

September 13, 2023

Years into digital transformation, and decades into the IT function itself, many CIOs still fall short when it comes to innovation. Tech debt, budget constraints, and overloaded staff schedules are among the top reasons IT leaders cite for scuttled innovation […]

September 7, 2023

When I joined Discover Financial Services in 2021, the company was executing its Runway: Mission 80,000 Feet vision to transform the engineering culture toward product-centricity. The vision was to enable a digital transformation by building a highly skilled engineering workforce, […]

September 7, 2023

A company’s journey to digital transformation heavily depends on the processes put in place to support the effort. You need the right people. You need the right technology. But without proper attention paid to the processes that support these — […]

August 30, 2023

Inspired by the world of finance, the idea of managing digital projects as a portfolio of IT investments is gaining acceptance among CIOs as it enables them to place several tech bets at once, allowing some bold, disruptive ideas to […]

August 28, 2023

There’s no doubt AI customer service tools have transformed the capabilities of customer service, especially in consumer-focused companies. These days, customers want to find that answer they are looking for quickly with a satisfactory resolution to their issue — not […]

August 9, 2023

Once a vanguard business strategy, digital transformation has become a perennial objective for business survival. Most CEOs (72%) continue to prioritize digital investments, according to the 2022 CEO Outlook report from KPMG, in part due to concerns about emerging and […]

August 3, 2023

In my recent review of Rewired by McKinsey consultants Eric Lamarre, Kate Smaje and Rodney Zemmel, the authors suggested that business leaders will be digitally transforming their companies for the rest of their careers. Even more significant, the authors claimed […]

August 1, 2023

Digital transformation must be a core organizational competency. That’s my key advice to CIOs and IT leaders. During keynotes and discussions with CIOs, I remind everyone how strategic priorities evolve significantly every two years or less, from growth in 2018, […]

July 28, 2023

Adobe created the Portable Document Format, the PDF, in 1993 to provide an easy and reliable way to create, present, and exchange visually rich and composed documents independent of the device being used. The invention was one of the biggest […]

July 10, 2023

The digital transformation journey for any enterprise is protracted and complex. Technology leaders often underestimate the complications associated with it. For such initiatives to conclude successfully, enterprise technology decision makers must overcome inertia, build momentum, and bring about changes across […]

July 6, 2023

Virtually every organization worth its salt is involved in digital transformation, and those efforts are starting to pay dividends, according to F5’s 2023 State of Application Strategy Report. When respondents to F5’s survey of more than 1,000 IT leaders were […]

June 21, 2023

Now that we’re emerging from the pandemic and the dust is starting to settle, organizations are taking a good, hard look at their digital transformation and modernization priorities moving forward. To shed light on the adoption and maturity of trending […]

June 15, 2023

The price hike in software licences and cloud-based services is no longer just an issue for IT asset managers. The increases are so large that the problem has become a board-level issue, warned ITAM Review’s managing director, Rich Gibbons, at […]

June 2, 2023

If your enterprise is about to undertake a digital transformation (Dx) project, you should understand that these initiatives require a focus on more than the technology itself. To succeed with a digital transformation strategy, the business must focus on business […]

May 24, 2023

As digital transformation continues to evolve, the need to offer seamless, efficient and secure online experiences has never been greater – especially at the interface between government and business. Businesses deal with government agencies and councils in multiple ways every […]

May 24, 2023

The rapid pace of digital transformation has made it crucial for companies of all sizes and industries to become digital to meet customer needs and increase internal efficiencies. As traditional sectors—from healthcare to banking to energy—increasingly look like tech companies, […]

May 23, 2023

There’s no longer any debate that Value Stream Management (VSM) has emerged as the best solution for breaking through some of the toughest challenges in digital transformation. Despite years of effort, our research shows that more than two-thirds of organizations […]

May 11, 2023

Digital transformation is at the forefront of every modern business strategy, whether it’s adopting the cloud, improving and updating IT infrastructure, or developing data and analytics strategy to drive decision-making. Companies are interested in hiring seasoned pros who have a […]

May 2, 2023

Despite the best of intentions, CIOs and their organizations often struggle to deliver business outcomes from digital transformation strategies. According to research firm Gartner, 89% of corporate boards say digital is embedded in all business growth strategies, but only 35% […]