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People, processes, and technology shine bright on the road to digital transformation

September 7, 2023

Via: CIO

When I joined Discover Financial Services in 2021, the company was executing its Runway: Mission 80,000 Feet vision to transform the engineering culture toward product-centricity. The vision was to enable a digital transformation by building a highly skilled engineering workforce, supporting discipline and employee experience, embracing extreme automation, enforcing a single agile way of working, and optimizing our technology and reliability.

My part in this mission was to define and execute on the Discover product and platform operating model. We came together as one team across the organization to create a culture of continuous learning, knowledge sharing, and improvement.

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