There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such as infrastructure and application management support. A very common mistake organizations make when sourcing or negotiating a managed services agreement is focusing too much on the “here and now” and failing to properly preserve the health of the relationship over time as business objectives, scope of services, and volume will inevitably change. Managed outsourcing service providers take advantage of that.
