A few months ago, I had the opportunity to meet with Blake Sanders, the CIO of American Cancer Society (ACS). After hearing Blake’s story about digital transformation at ACS — an organization that acts both as a charity and healthcare organization — I felt it would be a valuable story to share with other CIOs embarking on their own digital transformation journeys.
The starting point for digital transformation
In our weekly #CIOChat, we have discussed many times how the starting point for digital transformation is people and process. This was certainly the case at ACS.