In 2019 the global market for IT services will exceed one trillion dollars. Roughly 1/3 of that business will be contracts that come up for renewal and one third of that business will be retendered. One thing that is certain is that contract renewal is big business. It is also clear that the incumbent vendor will have significant negotiating leverage. If the proper counter measures are not applied, customer negotiating teams will be transferring a significant portion of shareholder value over to their providers.