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From Data Collection to Action: IoT Drives Customer-Centric Innovation

May 26, 2023

Via: CMSWire

In the era of the Internet of Things (IoT), “smart,” interconnected devices are generating invaluable data for businesses. This data-driven approach is empowering these businesses to make informed decisions, enhancing their products and services while also optimizing their overall customer experience (CX). In addition, it aids in facilitating accurate and equitable billing practices for customers.

Below are five of the most recent examples.

Leveraging IoT Data for Patient-Centered Solutions

Medtronic’s implantable cardiac devices, such as pacemakers and defibrillators, are equipped with sensors that collect data on patient heart rates, rhythms and activity levels, said Isabella Schmitt, Proxima Clinical Research director of regulatory affairs.

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