Artificial intelligence, machine learning (a subset of AI), and predictive analytics top the list of hot, planned technology investments for banks in 2022, due to their ability to aid strategic business decision-making, help build applications that can serve customers in a personalized manner, and drive revenue growth, according to market research firm Forrester.
Hot technologies for banks also include 5G, natural language processing (NLP), microservices architecture, and computer vision, according to Forrester’s recent Top Emerging Technologies in Banking In 2022 report.
