January 23, 2020
Via: CMSWireI rang in the New Year putting the finishing touches on my first article of the year, one that outlined the ins and outs of the California Consumer Protection Act. It was fitting that I finished the article just as […]
BI Categories, Business Analysis
May 24, 2018
Via: CIOCompeting in the business world today is all about knowing your customers. Consumers have come to expect personalized service and a satisfying experience, and anything less from the brands they interact with might cause them to take their business elsewhere. […]
BI Categories, Business Analysis, Data Mining
April 6, 2018
Via: CIOThe 24/7 digital feedback loops at the heart of modern digital business models require CIOs to face head on the inadequacies of yesterday’s technology delivery models. In my last “Shifting the focus from IT to your customer feedback loop,” I […]
June 23, 2017
Via: The Next WebAs many companies keep their customers’ personal information on file for invoicing and other business purposes, there is a growing need for effective data security measures to prevent this information from falling into the wrong hands. Rising cybercrime is expected […]
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