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Tag: customer-centric IT

BI Users, Business Users

7 KPIs for customer-centric IT

September 20, 2022

Via: CIO

Customer centricity can be defined many ways, but for today’s IT, it’s no longer about just the quality of the product or service being provided. It’s the total experience, says Pratibha Salwan, co-leader of consumer services at technology research and […]