I had the pleasure of speaking with Joe Hayes and Jim Brusnahan on the topic of business relationship management (BRM). Hayes is the CIO at Prudential’s Group Insurance business unit, and Brusnahan is the Director of IT Business Partners at Johnson Controls. Both of these individuals are extremely knowledgeable and supportive of the BRM as a capability, discipline and role.
Before highlighting my discussion with Joe and Jim, I’d like to begin by describing the conceptual underpinning of BRM.
