Enterprise applications are changing at a more rapid pace than ever. The result is that many enterprises have hybrid-driven, multivendor IT environments. This creates a challenge for the IT organization — how to effectively operate, manage, and support an increasingly complex technology portfolio. CIOs need a technology support model that is agile and responsive, yet simple, scalable, and strategic. For most, this means modernizing how IT supports and serves the business.
The answer is a unified support and services model that more nimbly responds to changing technology and business needs. This model helps improve business outcomes while improving technology service quality, security, scalability, and delivery speed.
