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Why Human-Centered AI Is a Winning Strategy

September 29, 2023

Via: CMSWire

The digital era has brought about revolutionary advancements in AI technology, transforming the way organizations operate and elevating efficiency to new heights. Businesses of all sizes have leaned into the power of AI to standardize processes, reduce mundane administrative tasks and automate customer interaction. In fact, data predicts that AI will drive 95% of customer experience by 2025.

However, in this tech-driven landscape, preserving the human touch and empathy remains crucial for building strong connections and fostering positive customer experiences.

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