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In a recent MarketPulse survey, IDG research found that 87% of IT leaders believe that it is very important or critical to leverage an optimized, scalable, shared IT services platform. The same survey found that only slightly more than one-third ranked their organization’s ability to build a such a platform as “very good.” Yet, the organizational need for a modern IT services platform has never been greater given today’s swiftly changing customer, employee, and partner needs.
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