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The Three Key Digital Customer Trends for 2020

February 24, 2020

Via: CIO
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The evolution of the digital customer is changing how business gets done. And this “new consumer” is impacting not only financial services, healthcare, and retail, but just about every business. As the systems and technologies that we use to support and understand the digital customer have advanced, a time of great change is at hand.

While many changes come and go, some take hold. Looking broadly across the landscape, these three trends should be top of mind:

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