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AI gives IT an edge in improving customer experience

September 22, 2020

Via: CIO

Even prior to the pandemic, improving customer experience was becoming a major priority for IT. COVID-19 and the resulting shift in business models have only accelerated that strategic directive.

Delivering a positive customer experience is even more important now, as businesses prepare for a post-pandemic world that will still involve lots of home-based workers, rising e-commerce transactions, and an unprecedented number of digital interactions between companies and their clients.

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