In the business world, service desks are commonly designated as cost centers, a label that can sometimes limit their access to essential resources and support. This categorization tends to encourage a more reactive approach, as they often find themselves responding to incidents rather than proactively shaping outcomes. Such views of service desks can diminish their significance, pushing them down the priority ladder. How can we change this perspective? It comes down to consistently demonstrating your value and dispelling any doubts in key company stakeholders. The following are strategies you can leverage as a team to change this attitude:
