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How Cross-Department Collaboration Fuels a Customer Experience Model

November 6, 2023

Via: CMSWire

Customer experience leaders want better cross-department collaboration, empowerment as an agent of change and the ability to change company culture to become more customer-centric and establish the right customer experience model.

Those are the top three reasons CX leaders gave when asked the most critical factors to establish the right CX organizational model. The analysis comes in a survey about customer experience organizational models shared by the Experience Alliance.

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