Workers entering IT have traditionally paid their dues by spending a year (or three) doing grunt work: manning customer service lines, resolving support tickets, provisioning hardware and performing manual data entry, among other tasks. But as automation takes over many of these menial IT tasks, CIOs and IT workers are having to rethink the traditional IT career path beginning with the entry-level IT job.
The hard truth is that, yes, some jobs and roles will no longer be necessary, thanks to automation, but this is not a new phenomenon, says Joseph Quan, CEO of people analytics startup Twine.
