image credit: Freepik

Extensible AI Is Key to Delivering Great Omnichannel Experiences

September 10, 2021

Via: CMSWire

As the pandemic lingers on, digital commerce remains at the forefront of every business. The swift change from brick and mortar to online commerce created many challenges, some of which are just emerging. For example, customer expectations have become more difficult to gauge as there is very little in-person interaction between the buyer and the business. These buyers are now invisible customers, represented by a cookied customer ID.

Read More on CMSWire