The term “digital transformation” (DT) encompasses the holistic framework and the associated strategy designed for integrating technology, business processes, and employee effort to get the maximum value for business customers. In a digitized business model, the “customer journey” is the central focus. While creating the DT framework, the business operators develop business models that are most suitable for achieving their business goals. In a nutshell, digital transformation best practices describe the underlying procedures needed to advance the technology-enabled blueprint for running a particular business operation for maximum value.
