Technological revolutions rarely happen all at once. The commercial internet launched in 1989, but it would take almost a decade before most businesses depended on it to function. This wasn’t because the technology wasn’t there yet; rather, it was because people are generally resistant to change. They fear the unknown, even when the unknown stands to help them thrive. Unsurprisingly, a similar thing is currently happening with generative AI.
Generative AI technology is, without question, already here – ripe to be deployed for multiple use cases including customer support, marketing, sales, and product design across industries.
