Enterprise organizations continue to operate in unchartered territory of uncertainty, accelerated digital transformation, and precarious human intervention into IT systems – all exacerbated by the ongoing COVID pandemic. These factors significantly increase risk for enterprises and make capacity planning, performance planning, and core maintenance uncomfortably unpredictable. The incentive to find ways to “de-risk” the IT infrastructure is causing IT leaders to consider new strategies that better connect business unpredictability with what IT knows they have or will soon need.
