Troubleshooting is perhaps the most vital responsibility of a network operations team. When IT services are interrupted or degraded, engineers and admins race to diagnose and remediate the problem. Every minute counts, because transactions, employee productivity, and customer satisfaction all suffer while the network team is doing this work.
Given the stakes, network management tools must have well-defined workflows and technical functionality to support the troubleshooting process. Unfortunately, many tools are letting network managers down.
