At the height of the pandemic last summer, roadside assistance digital platform company Agero was in the midst of a competitive purchase that required massive migration of dozens of clients to Agero’s platform. The task was complicated by a dispersed IT team who worked mostly from home but remained in constant contact through Slack.
When the purchase was completed in November, a post-mortem revealed that the IT team onboarded the clients “at a pace 14 times faster than we would have traditionally done,” says Bernie Gracy, chief digital officer. COVID-19 “forced the team to reinvent and rethink work and what was synchronous versus what was asynchronous.
