Despite all the attention generative AI is getting right now, most organizations have done little with artificial intelligence. That is a big mistake, says Tom Davenport, senior advisor to Deloitte’s Analytics practice. Enterprises, especially industry leaders, need to be all-in on AI if they are to remain competitive.
To truly benefit from AI investments, organizations must rethink how humans and machines interact in work environments, Davenport says, starting with applications that change how employees do their jobs and how they interact with customers. AI should help drive every business decision, and every product or service offering.
