What makes IT organizations fail? Often, it’s the adoption of what’s described as “industry best practices” by people who ought to know better but don’t, probably because they’ve never had to do the job.
From establishing internal customers to instituting charge-backs to insisting on ROI, a lot of this advice looks plausible when viewed from 50,000 feet or more. Scratch the surface, however, and you begin to find these surefire recipes for IT success are often prescriptions for failure.
