No one was prepared for Google search when it came along. Search engines existed, of course, but not like that—not like Google. It was clear pretty early that Google search was one of those applications that comes along every 20 years or so and changes not just the game, but people’s lives.
Flash forward 20 years, and the next not only game-changing but life-changing technology is on our doorstep: ChatGPT. But ChatGPT is not the next 20-year app for the reasons that so many people have jumped to.