Tag: AI

January 18, 2024

Fraud techniques, including phishing, vishing, deepfakes, and other scams are becoming increasingly sophisticated – making it easier than ever to perpetuate fraud at scale. This is placing businesses in danger of financial losses, and trust and reputational damage. Now, there’s […]

January 16, 2024

Without question, data is the fuel of great marketing and great customer experience. According to MIT-CISR’s research shared in the book “Future Ready,” “The disadvantage of increasing customer experience without industrializing data is it adds more complexity to already fragmented […]

January 10, 2024

AI caught everyone’s attention in 2023 but with more eyes on data and analytics than ever before, it’s become clear that it’s not the only solution on the market that can assist companies in gaining value from their data. “Expect […]

January 9, 2024

Challenging questions are rising around enterprise AI strategies, and CIOs must at least be able to shape the conversations around these issues if not answer them. Few technologies have provoked the same amount of discussion and debate as artificial intelligence, […]

January 8, 2024

Last year was certainly a wild ride, with the ascendent rise of AI impacting a wide range of IT sectors and capturing the imagination (and fears) of the world at large. IT leaders can look forward to even more surprises, […]

January 4, 2024

The life sciences industry has witnessed a surge in Data Management solution investments over the past few years. Despite these expenditures, however, these solutions all too often fail to keep pace with the latest technological advancements, leaving organizations struggling to […]

January 3, 2024

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. The quality and […]

December 29, 2023

When it comes to cybersecurity, some enterprises still take it with a grain of salt. But make no mistake about it: No one is safe. Companies such as BBC made it into the list of victims of the most significant […]

December 28, 2023

While 2023 brought on many changes to IT departments around the world, by far the biggest surprise was generative AI. Many technology leaders already worked with AI for over a decade for things like predictive maintenance and supply chain planning. […]

December 15, 2023

Cities of all sizes are looking for ways to deliver next-generation services that improve quality of life, increase efficiency, support sustainability, and prepare for the future — all while making the most of limited resources. That’s why municipal governments all […]

December 13, 2023

Thomson Reuters is in the information business, and has been for a long time. Thomson Corporation was founded in 1934 as a newspaper company, and Reuters was founded even earlier, in 1851, to transmit stock prices. The emergence of the […]

December 12, 2023

Technology never stops evolving or constantly experiencing changes and improvements. Technology is becoming more and more relevant in our daily tasks and every year new technologies promise to change the paradigm of our reality. Shumon Zaman, Chief Digital and Information […]

December 12, 2023

CAST, a leader in software intelligence technology, is enhancing the role of artificial intelligence (AI) in its application development and maintenance (ADM) platform. According to the company, this new development will unlock unprecedented value for IT organizations regarding their critical […]

December 11, 2023

In an era defined by a surge in technological advancements, artificial intelligence (AI) stands out as a transformative force with the potential to reshape industries, enhance human capabilities, and solve complex problems. However, as AI becomes increasingly integrated into our […]

December 6, 2023

Customer experience (CX) continues to evolve at a rapid pace, driven by cutting-edge technology and the continual evolution of consumer expectations. As businesses struggle to meet the increasingly sophisticated demands of their customers, they are adopting innovative strategies that blend […]

December 5, 2023

Artificial intelligence has drawn a lot of media attention for everything from taking people’s jobs to spreading disinformation and infringing copyrights, but AI’s impact on cybersecurity may be its most pressing immediate issue. AI’s impact on security teams is predictably […]

December 4, 2023

Last month, the Biden administration issued a sweeping executive order focusing on artificial intelligence. The edict particularly focused on privacy concerns and the potential for bias in AI-aided decision-making. Either could potentially violate citizens’ civil rights. The executive order was […]

December 1, 2023

Compared to other organizational departments, security teams generally embraced automation on the early side. Frontline analysts facing ever-evolving cyber attacks, hampered by too much work and not enough staff, were quick to take advantage of technology that could automate tedious […]

November 30, 2023

The government hopes new guidance from the Alan Turing Institute will provide useful information to help businesses upskill employees so they can use artificial intelligence (AI) to carry out tasks in the workplace, boosting productivity. AI skills for business competency […]

November 27, 2023

Sometimes AI hype can be so silly that it distracts us from the important work of making it functional. For example, you can read Bill Gates’ paean to AI and believe that within the next five years, “You’ll simply tell […]