Tag: Artificial Intelligence

February 22, 2024

AI governance is meant to promote the responsible use of artificial intelligence for the betterment of humankind. Artificial intelligence has proven itself quite useful in completing a large variety of tasks quickly and efficiently. Unfortunately, it can also be used […]

February 21, 2024

The rapid adoption of artificial intelligence and machine learning (AI/ML) over the past year has transformed just about everything – ushering in a new era of innovation and growth the world has never seen. The same goes for data storage, […]

February 15, 2024

According to a recent report, a continuous loop of disruptions impacts 20% of customer interactions in healthcare, with nearly half of these disruptions delaying or preventing patient care. However, organizations using conversational intelligence to listen to and analyze the voice […]

February 13, 2024

As we delve deeper into the age of artificial intelligence (AI) and machine learning (ML), it is crucial to stay ahead of the curve by identifying emerging trends that will shape our future. In 2024, several key advancements are set […]

February 7, 2024

When public access to the internet emerged in the late 1990s, CIOs were faced with a question: Do we allow our employees to search freely, or do we put restrictions on access while at work? We all know how that […]

January 29, 2024

As online retail evolves seemingly by the day, artificial intelligence (AI) is ushering in a new era of ecommerce personalization. AI-powered personalization is transforming the way businesses engage with their customers, creating tailored and immersive experiences that were just recently […]

January 26, 2024

While we were right at the dawn of generative AI this time last year, we didn’t predict quite the profound impact and seismic shift it would create around the world with the introduction of ChatGPT. In our set of 2023 […]

January 19, 2024

In an era where customer expectations are continually evolving, Artificial Intelligence (AI) has become a pivotal force in reshaping the customer journey. From revolutionizing marketing strategies to enhancing customer support with sophisticated chatbots, AI is not just redefining the standards […]

January 12, 2024

By using advanced analytical tools powered by machine learning algorithms, companies can now draw previously unknown insights from customer interactions, transactions, behavior patterns and more. These insights allow for a deeper understanding of any company’s target market businesses. Analytic tools […]

January 8, 2024

Executives who doubt the potential of generative AI are becoming an increasingly rare breed. In a recent survey of Fortune 500 CEOs in collaboration with Deloitte, 75% expected generative AI to improve operational efficiency while over half believed it would […]

December 27, 2023

Highly regulated, customer-centric, and dependent on layers of human involvement and manual processes, financial services are ripe for automation through artificial intelligence (AI). Those same characteristics, however, reveal the risks AI pose to this sector. So business technology leaders in […]

December 19, 2023

In thinking about macro marketing trends over the last few years, creating and optimizing customer journeys stands out. The idea is that a personalized experience journey is created for each prospect and customer that serves up the optimal content to […]

December 15, 2023

Trying to deliver excellent customer service without the support of AI tools and the enhanced analysis of data can be impractical — as well as a real challenge in today’s consumer landscape. Now, many consumer-centered businesses are prioritizing the integration […]

December 11, 2023

In an era defined by a surge in technological advancements, artificial intelligence (AI) stands out as a transformative force with the potential to reshape industries, enhance human capabilities, and solve complex problems. However, as AI becomes increasingly integrated into our […]

December 6, 2023

Customer experience (CX) continues to evolve at a rapid pace, driven by cutting-edge technology and the continual evolution of consumer expectations. As businesses struggle to meet the increasingly sophisticated demands of their customers, they are adopting innovative strategies that blend […]

December 5, 2023

Artificial intelligence has drawn a lot of media attention for everything from taking people’s jobs to spreading disinformation and infringing copyrights, but AI’s impact on cybersecurity may be its most pressing immediate issue. AI’s impact on security teams is predictably […]

November 9, 2023

In today’s data-driven world, where every byte of information holds untapped potential, effective Data Management has become a central component of successful businesses. The ability to collect and analyze data to gain valuable insights is the basis of informed decision-making, […]

October 16, 2023

In today’s insight-informed world, businesses of all sizes need to be able to access and analyze their data in order to make informed decisions. However, data is often siloed in different systems and difficult to access, making it challenging for […]

October 2, 2023

Can a marketing team ever have too much data? Some CMOs may argue that too much data overly complicates a marketing strategy. However, I’d contend that in order for a CMO to succeed in the next decade of marketing, they […]

October 2, 2023

We celebrate Customer Service Week and CX Day in the first week of October. Customer service is a term neatly nested within a more robust category known as customer experience (CX). Many other factors comprise the overall customer experience, including […]