According to a recent report, a continuous loop of disruptions impacts 20% of customer interactions in healthcare, with nearly half of these disruptions delaying or preventing patient care. However, organizations using conversational intelligence to listen to and analyze the voice of the customer (VOC) are realizing benefits, citing a 25% increase in first-call resolution rates and a 10% decrease in customer churn.
Conversational intelligence – and listening-focused AI – have the potential to significantly improve customer interactions and the delivery of timely responses to common questions by helping leaders identify systemic issues and provide more seamless, frustration-free experiences.
