In a world of persistent macroeconomic and business uncertainty, organizations are increasingly looking for ways to grow revenue without adding capacity. Hiring is expensive, takes time, and can be full of risk. It’s also increasingly difficult to do in an environment where ITOps talent is in short supply.
The simple answer to this capacity conundrum is automation. On paper, it can help to eliminate manual toil and free staff up to work on higher value, more motivating tasks—creating a virtuous circle of happy, productive employees. It can also help to ensure operations run more smoothly without adding extra cost and risk. But getting there isn’t easy. Here are six ideas for building the right culture (as shared with me by Jamie Vernon).
