Enterprise Data Management

What if an Outage Behaves Like a Cyberattack?
Data Management & Integration What if an Outage Behaves Like a Cyberattack?

The moment a critical system fails, the reason behind the disruption becomes secondary to the immediate paralysis it inflicts upon an organization's ability to operate, blurring the lines between accidental failure and malicious intent. In today’s interconnected digital ecosystem, a regional cloud

Congress Questions IRS Over AI Use and Data Security
Data Management & Integration Congress Questions IRS Over AI Use and Data Security

The integration of artificial intelligence into the operations of federal agencies has prompted significant scrutiny from lawmakers, particularly as the Internal Revenue Service (IRS) begins to adopt these advanced technologies to manage one of the nation's most sensitive databases. Two key members

Can Salesforce Bridge The AI Context Gap?
Data Management & Integration Can Salesforce Bridge The AI Context Gap?

The widespread adoption of artificial intelligence has been hampered by a persistent and costly obstacle, with industry reports indicating that a staggering 80% of AI initiatives ultimately fail to deliver on their promise. This high failure rate is not typically due to flawed algorithms or

Are Monitoring Blind Spots Costing You Millions?
Data Management & Integration Are Monitoring Blind Spots Costing You Millions?

A frustrating paradox plagues modern digital enterprises where internal monitoring dashboards proudly display a sea of green indicators while customer satisfaction plummets due to unexplainable service degradation. This disconnect highlights a critical vulnerability in traditional IT monitoring: a

How Does Invisible AI Make CX More Human?
Data Management & Integration How Does Invisible AI Make CX More Human?

The promise of artificial intelligence in customer service was one of effortless support and unparalleled efficiency, yet the reality for many businesses has become a landscape of frustrated customers navigating clunky chatbots and overwhelmed agents wrestling with disjointed tools. This gap

Amazon Forms New AI Division Reporting Directly to CEO
Data Management & Integration Amazon Forms New AI Division Reporting Directly to CEO

In a definitive corporate maneuver that reshapes the competitive landscape of enterprise technology, Amazon has centralized its most advanced artificial intelligence initiatives into a new division reporting directly to its chief executive, Andy Jassy. This significant realignment elevates the

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