There comes a time in every IT leader’s life when a key decision must be made: whether to follow an established rule or, as a matter of necessity, break precedent and embark on an alternate course.
Management rules typically exist to enable faultless decision-making, set a foundation for consistent operation, and provide protection from risk, observes Ola Chowning, a partner at global technology research and advisory firm ISG. “Breaking a rule often happens after the CIO weighs the risk of removing or retaining a mandate,” she notes. “Both options represent some level of financial, regulatory, or performance risk.”
